Frequently Asked Questions
Everything you need to know about your electronics shopping experience at Epoka.
What is the warranty period for electronics purchased at Epoka?
All our electronic devices come with a standard 12-month manufacturer warranty. We also offer extended protection plans that can be added at the time of purchase for up to 3 years of coverage.
How long does shipping take and can I track my order?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available for 1-2 day delivery. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for open-box items?
We offer a 30-day return policy. If the item is opened but in like-new condition with all original packaging and accessories, you are eligible for a full refund or exchange. Please note that a restocking fee may apply for items with missing components.
Do you offer technical support for device setup?
Yes! Epoka provides complimentary remote technical support for the first 90 days after your purchase. You can reach our tech experts via live chat or phone for assistance with installation and configuration.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Affirm for eligible purchases.
Are the products sold on Epoka authentic and brand new?
Absolutely. Epoka only sources products directly from authorized distributors and manufacturers. Every item is guaranteed to be 100% authentic, brand new, and in its original factory-sealed packaging.