Returns & Exchanges

At Epoka, we prioritize your satisfaction by offering a seamless 30-day return policy on all high-performance electronics and components. If your technology doesn't meet your expectations, we are committed to providing a swift resolution through exchange or refund.

1

Initiate Your Request

Log into your Epoka account and navigate to the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Place the electronic device in its original manufacturer packaging, ensuring all cables, manuals, and accessories are included to qualify for a full refund.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and attach it securely to the outside of your package, ensuring no previous shipping marks are visible.

4

Technical Inspection & Refund

Once our technicians verify the device's condition and serial number, your refund or exchange will be processed within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing